Front desk; inbound coverage; US & Canada
When your front desk is on another call, on lunch, or it's 7:08 PM and they're already home, Assay picks up. New patient, billing question, urgent triage — every call gets the right answer, the right book, the right human handoff when one is needed.
Assay Score
0 qualified meetings
new bookings · Tuesday · while phones were forwarded
A call that goes to voicemail is a customer that called somewhere else.
The cost of a missed ring is rarely one call. It's the patient who books somewhere else and brings their family.
A Tuesday at one practice
Highlighted rows are what Assay handled directly — before hours, during lunch, when the front desk was with another patient, and after close.
End-of-day readout
42
Inbound calls today
9
New patient bookings — Assay alone
0
Calls sent to voicemail
The front desk didn't quit. They got their lunch back, and the after-hours calls — which used to be voicemails worth $11,400 in lost lifetime value — got booked anyway.
Two coverage models. One closes the gap; one widens it.
Built to spec. Cannot lie.
| Human SDR | Assay | |
|---|---|---|
| Pickup rate, all hours | ~58% | 100% |
| After-hours bookings | Voicemail | 24 / 7 |
| Cost, per month | $4,200 · part-time human | $699 · Starter |
| Setup time | Hiring · 6 weeks | 48 hours |
Pricing
The only difference is volume.
Starter
$699
per month; 7-day free trial
No setup fee
750 minutes; 250 calls
Outbound batch dialer
Assay Score; full transcripts
5-step email drip
Live dashboard
Professional
$4,499
per month; dedicated onboarding
$2,500 one-time setup
6,000 minutes; 2,000 calls
Inbound + Outbound
CRM, Calendar, SMS, Slack
Sentiment analysis
Dedicated onboarding call
Enterprise
$24,999
per month; custom onboarding
$5,000 one-time setup
15,000+ minutes; fully managed
Meta Ads integration
LinkedIn pipeline
Dedicated project manager
1-hour support SLA
Full feature breakdown at /pricing · US and Canada · CCPA compliant · Number porting included
How it works
Forward when busy or after hours
Your existing line stays. Assay answers only when the front desk can't.
We handle the call your way
Your script — reason for call, urgency, insurance, whatever a good front desk would ask. Scored and routed according to your rules.
Booking or callback, automatically
Score 80+ books straight to Calendly. Call record and transcript push to HubSpot or Salesforce. Lower scores queue for a morning callback — already logged, never lost.
Front desk arrives to a clean slate
No voicemail pile. No missed calls. A queue of three callbacks and a list of bookings.
Even at 7:08 PM. Even during lunch. Even when the front desk is with another patient.
Start your free 7-day trial →or call our demo agent now: +1 (844) 216-8485
or book a 30-minute demo: calendly.com/getassay/30min
Is my data secure?
All data is stored on US servers. CCPA compliant; 90-day retention policy. Nothing leaves your region.
Can I keep my number?
Yes. Bring any existing business number, or we provision a new dedicated number at setup. US and Canada covered.
How fast is setup?
Live in 48 hours. We configure your agent, script, and integrations; you upload your list and press go.