Front desk; inbound coverage; US & Canada
When your front desk is on another call, on lunch, or it's 7:08 PM and they're already home, Assay picks up. New patient, billing question, urgent triage — every call gets the right answer, the right book, the right human handoff when one is needed.
Assay Score
0 qualified meetings
new bookings · Tuesday · while phones were forwarded
owner to owner
You didn't start your business to chase phone calls or work a lead list at midnight. Assay handles that part — answering, qualifying, booking — so the work turns into money without turning into your evening.
No 9pm callbacks. No list you never get to. Assay handles first contact end to end — answering, asking the right questions, booking the job — while you stay on the work you're already doing.
A person is a salary that clocks out at five. Assay works every hour for one predictable monthly price — less than the receptionist or rep you'd hire to match it, and it never quits, never calls in sick.
A missed call isn't nothing — it's a customer dialing your competitor thirty seconds later. Assay picks up nights, weekends, and lunch rushes: exactly the hours slipping away right now.
It tells callers up front that it's your assistant, sticks to your script, and hands anything tricky to a real person. Every call is recorded and scored — and all of it is yours to review.
Live in 48 hours. After that, it's the rare kind of technology you get to forget about — because it just works while you don't have to think about it.
A call that goes to voicemail is a customer that called somewhere else.
The cost of a missed ring is rarely one call. It's the patient who books somewhere else and brings their family.
A Tuesday at one practice
Highlighted rows are what Assay handled directly — before hours, during lunch, when the front desk was with another patient, and after close.
End-of-day readout
42
Inbound calls today
9
New patient bookings — Assay alone
0
Calls sent to voicemail
The front desk didn't quit. They got their lunch back, and the after-hours calls — which used to be voicemails worth $11,400 in lost lifetime value — got booked anyway.
Two coverage models. One closes the gap; one widens it.
Built to spec. Cannot lie.
| Human SDR | Assay | |
|---|---|---|
| Pickup rate, all hours | ~58% | 100% |
| After-hours bookings | Voicemail | 24 / 7 |
| Cost, per month | $4,200 · part-time human | $699 · Starter |
| Setup time | Hiring · 6 weeks | 48 hours |
Pricing
The only difference is volume.
Starter
$699
per month; 7-day free trial
No setup fee
750 minutes; 250 calls
Outbound batch dialer
Assay Score; full transcripts
5-step email drip
Live dashboard
Professional
$4,499
per month; dedicated onboarding
$2,500 one-time setup
6,000 minutes; 2,000 calls
Inbound + Outbound
CRM, Calendar, SMS, Slack
Sentiment analysis
Dedicated onboarding call
Enterprise
$24,999
per month; custom onboarding
$5,000 one-time setup
15,000+ minutes; fully managed
Meta Ads integration
LinkedIn pipeline
Dedicated project manager
1-hour support SLA
Full feature breakdown at /pricing · US and Canada · CCPA compliant · Number porting included
How it works
Forward when busy or after hours
Your existing line stays. Assay answers only when the front desk can't.
We handle the call your way
Your script — reason for call, urgency, insurance, whatever a good front desk would ask. Scored and routed according to your rules.
Booking or callback, automatically
Score 80+ books straight to Calendly. Call record and transcript push to HubSpot or Salesforce. Lower scores queue for a morning callback — already logged, never lost.
Front desk arrives to a clean slate
No voicemail pile. No missed calls. A queue of three callbacks and a list of bookings.
Even at 7:08 PM. Even during lunch. Even when the front desk is with another patient.
Start your free 7-day trial →or call our demo agent now: +1 (844) 216-8485
or book a 30-minute demo: calendly.com/getassay/30min
Is my data secure?
All data is stored on US servers. CCPA compliant; 90-day retention policy. Nothing leaves your region.
Can I keep my number?
Yes. Bring any existing business number, or we provision a new dedicated number at setup. US and Canada covered.
How fast is setup?
Live in 48 hours. We configure your agent, script, and integrations; you upload your list and press go.
the honest comparison
Platforms sell you building blocks and a per-minute meter — you assemble the agent, wire the telephony, and reconcile four or five invoices that grow with every call. Assay sells you the outcome: a fixed monthly price with minutes included, and a done-for-you agent live in 48 hours. You trade a variable bill and a dev project for a known number and a booked calendar.